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Information technology
SDS provides comprehensive IT services using the Information Technology Infrastructure Library (ITIL©) framework and industry best practices. Our trained and certified IT professionals employ state-of-the-art tools and innovative technologies.
How we can help
- Architecture and Design
- Network and Data Center Operations
- Systems Administration
- Desktop Management
- Network Engineering and Infrastructure Installation
- Network Security
- Enterprise Service Desk and Help Desk
- Database Design, Development, and Administration
- End User Support and Training
Cyber Security
Cybersecurity is increasingly more critical as the number and sophistication of threats to infrastructure and data grow. SDS applies state-of-the-art technologies and techniques to provide persistent cyber awareness and protection to safeguard critical information and systems. SDS employs the Federal Government’s Risk Management Framework (RMF) for ensuring the security of IT infrastructure for the DoD and Federal agencies, and applies this same rigor for commercial customers.
How we can help
- Enterprise Security Policy and Architecture
- Security Planning
- Implementation of Security Controls (e.g., Firewalls, Intrusion Detection and Prevention Systems (IDS/IPS), Host-Based Security System (HBSS), and Security Technical Implementation Guides (STIGs))
- Threat Analysis and Vulnerability Assessments
- Penetration Testing
- Threat Remediation and Mitigation
- Assessment and Authorization (A&A) Process and Package Preparation
- Security Monitoring
- Incident Response and Reporting
Engineering
Engineering is an essential element of nearly all of our services. We provide support for requirements analysis, conducting studies, identifying the root cause, developing the RIGHT solution, testing and validation. Our engineering team provides a wide variety of engineering services.
How we can help
- Cybersecurity Engineering
- DevOps/DevSecOps
- Systems Engineering
- IT Network and Systems Design, Installation, and Test
- Drawing Packages and Documentation
- Software Engineering
- Web Applications, Portals, and SharePoint Sites
- Database Design and Development
Contact Center
SDS provides enterprise contact center support utilizing advanced technology and customer service standards to resolve our customer issues quickly and effectively, capture interaction and performance data, and track customer engagement.
- Omni-Channel Support (Phone, web, chat, email, text, social media, traditional mail)
- Customer and Performance Data Analytics
- Self-Service Integration
- Customer Relationship Management (CRM)
- System Integration and Sustainment
- Knowledge-Centered Service (KCS)
- Customer Experience Best Practices (COPC CX)
- Workforce Management (WFM)
Certifications
ISO 27001:2013 Certified
Achieved April 2024
Strategic Data Systems operates a robust information security management system (ISMS) program for our employees. The purpose of our ISMS is to identify, manage and mitigate risks to corporate and customer information. Our goal is always protecting the confidentiality, integrity, and availability of all information within the scope of the ISMS as well as the systems and processes that store, process, and transmit that information.
ISO 20000-1:2018 Certified
Achieved April 2024
Strategic Data Systems has established, implemented, and continues to maintain a service management system (SMS). This SMS supports the management of the planning, design, transition, delivery, and improvement of services, which fulfill agreed upon requirements, and deliver value to our customers and employees. This implementation and operation of our SMS provides Strategic Data Systems ongoing visibility, control of services, and continuous improvement, leading to greater effectiveness and efficiency for our customers.
ISO 9001:2015 Certified
Achieved April 2024
Strategic Data Systems maintains a reputation for exceptional performance and customer satisfaction through delivery of high-quality services that meet or exceed all applicable requirements. Our Quality Management System and continuous improvement are vital to our company success.
Strategic Data Systems, Inc.
Strategic Data Systems (SDS) has been providing Information Technology (IT) services and solutions since 1997. We focus on our customers and have earned a reputation for exceptional service and responsiveness.
Get In Touch
- info@sdatasystems.com
- (817) 562-3960
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